Overview:
Bags, a SP+ Company, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.
” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve.
The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards.
Assuring each airline client and traveling passenger remains highly satisfied with our service.
You will.
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.
:
Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
Maintain records on company technology and required airline materials
Monitor, observe, coach and document the day-to-day activities of the operation and employees
Ensure corporate and area management are informed of any deficiencies
Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
Respond to clients as well as corporate inquiries timely and effectively
Schedule and staff a busy 365 day a year operation
Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
Monitor and manage payroll to ensure accuracy
Facilitate and provide proactive customer/guest service
Create a team-oriented environment with positive employee morale
Identify and correct problems pertaining to productivity, standards and efficiency
Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
Understand where applicable union contracts and develop effective working relationship with local labor unions
Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management
You have.
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.
:
At least two (2) years managerial experience
Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
Excellent oral and written communication skills
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Maintain positive relationship with client representatives
Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
Front-line management experience along with recruiting and staffing responsibilities
Must be able to handle multiple priorities simultaneously
Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training
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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
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