The Operations Manager for the Phyllis M.
Taylor Center for Social Innovation and Design Thinking reports to the Director of Finance and Operations.
Their primary responsibility is to manage logistical, administrative, financial, and operational support for the Center’s facilities (include the Taylor online environment) and affiliated programs (AfterClass, Social Entrepreneurship faculty, etc.
).
The Manager also provides support to the Executive Director for the Taylor Center.
The manager will serve as the point of contact for logistics related to CRM, awards management, and the Taylor Center user/visitor experience.
They will facilitate the processing of applications for Taylor Center awards and implement our strategy related to systems automation for the Taylor Center with the goal of increased efficiency through automation.
This position will also involve managing day to day internal operations and assisting with various financial tasks to support the Director in accomplishing the mission of the Center.
Required Knowledge, Skills, and Abilities
• Technical Knowledge
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word
• Proficiency in Adobe Suite, including Adobe Sign
• Ability to explain practices, procedures, and policies with internal and external stakeholders
• Proficiency with general office equipment (copy machine, fax machine, printers, etc.
)
• Experience working with CRM and Email automation systems and vendors
• Experience managing awards, microgrants, scholarships, and fellowships
• Analytical Skills
• Ability to manage competing priorities to meet deadlines
• Ability to manage the flow of information to internal and external stakeholders
• Capacity for continuous learning and the ability to apply knowledge to projects and tasks
• Experience applying innovation in the workplace
• Demonstrated commitment to equity, diversity, and inclusion
• Ability to multitask and manage multiple projects and coordinate logistics
• Demonstrated experience analyzing operational problems and propose SMART solutions
• Relational Skills
• Strong interpersonal and relational skills
• Experience working with diverse groups of stakeholders
• Excellent oral and written communications skills
Required Education and/or Experience
• Bachelor’s Degree in business administration, or related field and two years of experience
Preferred Qualifications
• Technical Knowledge
• Experience with financial reconciliation
• Project management experience
• Experience managing social media profiles and online communities
• Experience with project management tools (i.
e.
, Asana, Trello, Microsoft Tasks)
• Experiences with financial software such as Concur, eProcurement systems, Oracle Business Management Software, account management software, etc.
• Event Management experience
• Analytical Skills
• Ability to assess and adapt existing processes to improve efficiencies
• Ability to troubleshoot challenges and propose solutions
• Ability to intervene and promote a positive organizational culture
• Relational Skills
• Ability to perform at a high level in an open office environment with minimum supervision
• Training in emotional intelligence, conflict management, etc.
• Supervision experience
• Experience in higher education, social innovation, or non-profit setting
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