Description:
Description
We're on the lookout for reliable and professional individuals to join our dynamic hospitality team, dedicated to delivering outstanding customer service.
This role demands the ability to work flexible hours and shifts across our six hotels in the French Quarter and Uptown areas.
Applicants should be available to work a range of shifts.
This position is ideal for those looking for some flexibility in their work schedule.
Please note that available hours may vary weekly based on business needs.
Front Desk Agent must be able to perform each essential duty as listed below satisfactorily.
Essential Duties and Responsibilities (include but are not limited to)
Guest Services
Management of all aspects of guest service, including registration, information, accounting, parking, directions, and sightseeing
Monitoring of bell and valet staff activities for proper guest support and service
Management of guest requests and / or complaints with satisfactory response and resolution
Hotel Operations
Verification of housekeeping activity to prepare rooms for occupancy
Working knowledge of hotel rates and promotional and/or package programs
Accurate processing of transactions pertaining to cash receipts, credits, and charges to guest accounts
Proper routing of mail, package, telephone calls, and messages
Daily logging of Front Desk Journal, Incident/Accident Reports, and any other required documentation pertaining to hotel operations
Documentation and reporting of maintenance deficiencies
Accurate processing of reservation requests and modifications
Safety and Security
Working knowledge of hotel life safety systems and emergency procedures
Secure management of room key inventory
Secure management of guest information
Secure management of guest safe deposit box system
Accurate maintenance of shared cash bank
Other Responsibilities
Working familiarity with hotel layout; corridors, exits, guest rooms, and storage rooms
Working familiarity with hotel room types and categories
Management of hotel lobby and front desk areas in a neat orderly fashion at all times
Completion of any request made by General Manager or Supervisor
Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
Must be available to work any shift any hours as needed
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