Customer Service Rep - Payday Loan

Job Description: Customer Service Rep - Payday Loan Location: Marrero, LA, 70072 We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Payday Loan department.
The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for helping people.
Responsibilities: Answering customer inquiries via phone, email, and chat Assisting customers with loan applications and approvals Explaining loan terms and conditions to customers Processing loan payments and extensions Resolving customer complaints and issues in a timely and professional manner Maintaining accurate customer records and documentation Adhering to company policies and procedures Requirements: High school diploma or equivalent 1-2 years of customer service experience Excellent communication skills, both verbal and written Ability to multitask and work in a fast-paced environment Strong problem-solving skills Proficient in Microsoft Office and other computer applications Ability to work flexible hours, including weekends and holidays If you are a self-starter who enjoys working in a team environment and is passionate about helping people, we encourage you to apply for this exciting opportunity.