Customer Service Representative

Customer Service Representative (CSR) Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.
Customer Service Representative base duties and responsibilities include: Answering incoming calls Identifying customer questions, concerns, and overall needs Providing accurate answers and solutions to customer queries Addressing customer complaints in a compassionate and patient manner Redirecting customers to appropriate team member(s) and/or office(s) as needed Developing professional relationships with ongoing customers through excellent customer service Other Responsibilities as needed: Making client appointments Taking messages Other responsibilities as assigned Required Skills & Experience: High School Diploma or equivalent Basic typing skills (minimum 35 wpm) Basic computer operating skills Fantastic phone skills i.
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well spoken, excellent active listening skills Excellent interpersonal communication skills, both verbal and written Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members) Experience working in a fast-pace environment Team-oriented Motivated, energetic, driven work ethic Time management skills Ability to multitask Outgoing, friendly, compassionate personality Preferred Skills & Experience: Sales and/or marketing experience Previous customer service experience a plus Pay is based on hourly rate