Call Center/Customer Service Representative

Call Center (Customer Service) Representative Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.
Call Center Representative base duties and responsibilities include: Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services Answering client questions and identifying client concerns and overall needs Ensuring that appropriate actions are taken to resolve client issues and concerns Addressing client complaints in an empathetic and patient manner Redirecting customers to appropriate team member(s) and/or office(s) as needed Other Responsibilities as needed: Making client appointments Taking messages Performing other related duties as assigned Required Skills & Experience: High School Diploma or equivalent Basic typing skills (minimum 35 wpm) Basic computer operating skills Fantastic phone skills i.
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well spoken, excellent active listening skills Excellent interpersonal communication skills, both verbal and written Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members) Experience working in a fast-pace environment Team-oriented Motivated, energetic, driven work ethic Time management skills Ability to multitask Outgoing, friendly, compassionate personality Preferred Skills & Experience: Sales and/or marketing experience Previous call center and/or customer service experience a plus Pay is based on hourly rate