You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it.
We’ve been at this a long time here in New Orleans.
You’ve probably seen our trucks and our ads.
What you don’t know is what it’s like to be a part of a team like this.
How much you feel appreciated when you don’t cut corners.
How much we inspire ongoing training and education.
People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating/air conditioning, generator, and electrical system.
The Big Task
As the Supervisor, you will assist the Call Center & Dispatch Manager.
Lead by example and assist in the growth of each CSR, Dispatch, and the Home Depot division of the company.
The following are Daily Job Duties to be maintained by the Supervisor:
Key Sub Tasks
Call Center and Dispatch Duties:
Assist in training of new hires for Call Center and Dispatch.
Maintain and update customer database with complete and accurate information.
Maintain communication with Call Center, Sales Ambassadors and Call Center Manager.
Fill in as needed for Call Center Representative, Dispatch, and the Sales Ambassador.
Lead the team when the Call Center Manager is absent from the room.
Make sure that all web leads are being worked within a 2-minute time frame and updating the Call Center Manager if not.
Participate in and/or lead team training.
Update abandoned calls and Google leads.
Must be fully updated prior to end of shift.
Make sure the team is following the processes and procedures put in place by the Call Center Manager.
Make sure that each CSR is hitting their contacts per hour and appointments per hour.
If they are not, update the Call Center Manager.
Assist in Side by Sides (locked in with the splitter) with the CSRs, provide best practices, coaching on the call, and providing positive feedback to the CSR.
Assist in the upset customer process and help de-escalate the situation.
Update the Call Center Manager with the outcome of the call.
Assist in disciplinary actions when needed.
Complete end of day report daily and any other reports as needed.
Home Depot Administrative Duties:
Assist in training Technicians, Comfort Consultants, and installers on Home Depot processes and Paperwork.
Manage the Home Depot Portal: Manage all new leads that come into Home Depot and confirm all new appointments are scheduled and updated.
Manage all appointments and make sure that all paperwork was completed properly.
*If paperwork was not completed properly, report it to the appropriate manager and have the expert return to complete the paperwork within a 24-hour time frame.
Manage the compliance portal.
All employees must be Home Depot Certified and have logins.
Manage Employee Home Depot Photos.
Manage Employee consent forms.
Manage Sales Ambassadors.
Desired Skills and Experience
Ability to multi-task.
Minimum of 1 year of Call Center Lead experience required.
Experience with training employees a plus.
Availability
Monday – Friday
Must be able to work on Saturdays when needed.
What We Offer
Medical Insurance (100% paid employee only coverage)
We also offer dental, vision, life insurance, short-term and long-term disability
401k Plan with a company match
A family.
This is last on the list because it’s most important.
We care about our team, and expect you to bring that same caring when you join.
We do a lot more than just work together.
You’ll come to love our company outings, and you’ll build life-long friendships at Keefe’s A/C, Heating & Electrical.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for.
You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
If this sounds like you, spend a little time learning about Keefe’s A/C, Heating & Electrical by visiting www.
keefes.
com .
Equal Opportunity Employer
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