CUSTOMER SERVICES REP

BENEFITS: Competitive Medical, Dental, & Vision packages Employer paid basic life policy with competitive buy-up options Disability insurance 401(k) with employer match Paid vacation & holidays LOCATION: New Orleans, LA SUMMARY OF DUTIES: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services ESSENTIAL DUTIES AND RESPONSIBILITIES: Additional duties which are necessary to carry out the function of the Customer Service Representative may be assigned and are incorporated by reference into this job description.
Answer phone calls and satisfy the customer’s requests professionally and timely; Key orders, pick-ups, and special promotions; Provide customer with proper service information and use judgment to decide when to involve other departments or supervisor; Responsible for maintaining proficiency with current computer technology and all hardware and software to effectively perform all duties and responsibilities as assigned in this job description; Verify store ordering devices are functioning properly; Report all ordering device issues timely to the appropriate department and follow up as necessary for issue resolution; Provide accurate and timely follow-up to customer and teammates; Provides information to customers relative to deliveries or other issues involving their order; Assist customers when they are unable to transmit their order to the company; Send out ordering devices to customers and document paperwork necessary to track inventory; Timely monitor and respond to Customer Shortage Line and Sales Request Line; Timely record pick-up requests made by the customers; Orders office supplies and distributes to the department; Handles internal duties such as preparing customer envelopes for load distribution and sales drops; Communicate and coordinate information and tasks with related departments; Assists in setting up new customers in computer applications and editing as necessary; Reports to work on time, as directed by the Supervisor, and completes all tasks in a timely and accurate competent manner; Performs above all duties in a cooperative, professional manner, and processes/communicates the information effectively.
All personnel within this job description shall be subject to cross-training into jobs within the organization based on Company needs.
PHYSICAL DEMANDS: The physical demands of this job include moderate physical activities of an administrative, productive and/or technical nature that must be met by the employee to successfully perform the essential functions of this job.
To perform the functions of this job the employee must regularly stand, walk, talk or hear, use hands to finger, handle or feel and reach with hands and arms.
The employee must frequently sit, stoop, kneel, crouch or crawl.
The employee must occasionally climb or balance.
The employee must regularly lift up to 10 pounds.
The employee must occasionally lift up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee may occasionally work with the risk of electrical shock.
The noise level of the work environment is moderate.
EQUAL EMPLOYMENT POLICY: Imperial Trading Co.
, LLC’s hiring, and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.
AT-WILL EMPLOYMENT: All employees of the Company are employees’ at-will and, as such, are free to resign at any time without reason.
The Company, likewise, retains the right to terminate an employee's employment at any time with or without reason or notice.
Nothing contained in the Employee Handbook, or any document provided to the employee is intended to be, nor should it be, construed as a guarantee that employment or any benefit will be continued for any period.
Any salary figures provided to an employee in annual or monthly terms are stated for the sake of convenience or to facilitate comparisons and are not intended and do not create an employment contract for any specific period.