Rare Space Hospitality seeks a talented individual to join their team.
The guest services agent is the first point of contact guests have and will make an impact on their stay at Rare Space’s portfolio of vacation rental homes and small hotels.
*Responsibilities:*
The Guest Services Agent is responsible for:
* Fielding and responding to guest questions via online messages, emails, text or phone call including check-in/ check out requests, bag storage, local recommendations, referrals, and urgent/emergency issues.
* Screening guests and accepting reservation requests in a timely manner.
* Submitting cleaning, maintenance, and amenity restock requests.
Gathering all necessary information from guests including severity of issue, and approval to enter.
* Handle damage reports, trip alteration requests, and refunds.
* Review guests post stay, and publicly respond to reviews.
* Going above and beyond to ensure positive outcomes for guests and owners.
*Qualifications and Skills:*
The qualified candidate will be an organized self-starter with:
* A passion and dedication to a job well done.
* Amazing customer service skills.
* Ability to answer guest questions and coordinate emergency maintenance on evenings, nights and weekends.
* Passion for New Orleans.
* Experience in front-line hospitality a plus (restaurant, hotel or retail).
* Digital-first mentality, able to work remote/mobile as this is a Hybrid position.
On site work will be required.
* A reliable smartphone and/or computer with strong internet connection.
* Must be comfortable multi-tasking on multiple platforms at once.
*About Rare Space Hospitality Group: *
Founded in 2022, Rare Space Hospitality Group is a boutique vacation rental and hospitality management firm.
We are Rare Space because we celebrate the unique aspects of all properties.
Job Types: Part-time, Full-time
Pay: $15.
00 per hour
Expected hours: 20 – 30 per week
Benefits:
* Flexible schedule
Schedule:
* Day shift
* Evening shift
* Holidays
* Morning shift
* On call
* Weekends as needed
Application Question(s):
* Do you have a reliable computer or smart phone with strong internet access?
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: Hybrid remote in New Orleans, LA 70118
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