Customer Care Specialist

*Galata Chemicals *is an independent, privately owned specialty chemical company manufacturing and marketing additives used in PVC, Polyurethane and Silicone applications around the world.
Headquartered in New Jersey City, NJ.
Galata Chemicals is a market leader with a global manufacturing footprint and sales in over 50 countries.
Galata Chemicals is seeking the right candidate for the position of *Customer Care Specialist *located in our Hahnville, Louisiana office.
Reporting to the Customer Service/Logistics Manager, this role is a key member of the logistics team responsible for maintaining customer relations, processing customer orders, coordinating order logistics, and managing customer pricing and invoicing processes.
Candidates who demonstrate exceptional skills and leadership have the potential to move into other key positions within the company.
(Our Executive Vice President started his career in this industry as a Customer Care Specialist.
) *Job Scope:* · Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction.
· Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc.
· Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price up charges, shipping term and payment terms.
· Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers.
May include considerable export shipment volume.
· Invoice Administration: Process customer invoices, including debit and credit memos.
· Maintain Customer Master Data in SAP: Responsible for accuracy, upkeep, and maintenance of customer data in SAP enterprise system.
· Manage other Customer and/or Commodity specific activities, and special projects, as required.
*Candidate Profile:* · Minimum of Associates degree (bachelor’s degree preferred) in Business, Marketing, Communications or other related disciplines.
· Excellent computer technology skills including Microsoft Applications, especially Excel.
Able to quickly learn new applications.
Experience with SAP enterprise system is highly desired.
· Work experience in customer service, shipping and receiving, international trade, or other similar supply chain positions is preferred.
· Must be detail oriented and highly organized to handle multiple tasks and manage issues in real time.
Excellent time management skills.
· Strong analytical and problem-solving skills.
· Excellent communication and interpersonal skills.
Ability to maintain a pleasant and professional demeanor even during high stress situations.
· Desire to learn continuously.
*Employment/Compensation/Contact* · Galata Chemicals is an Equal Opportunity Employer offering a competitive compensation package including health benefits and 401K plan.
Job Type: Full-time Experience level: * 5 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to commute/relocate: * Hahnville, LA 70057: Reliably commute or planning to relocate before starting work (Required) Work Location: In person