*Position Summary*
Guest Service Agent is responsible for interfacing with customers in both in-person, phone and e-mail interactions.
The Guest Service Agent develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
\*\*Must be available to work weekends and holidays.
\*\*
*Essential Duties and Responsibilities*
The essential functions include, but are not limited to the following:
* Portraying a positive company image and engaging in professional and friendly communications with guests
* Processing orders by mail, telephone, fax, email, or other employees
* Actively listening to guests needs and inquiries to determine appropriate service actions
* Assisting colleagues and other employees with administrative duties
* Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, stocking shelves, and performing other clerical duties
* Referring any guests questions regarding products or services to the appropriate person
* Establishing and maintaining guests profiles and preparing claim forms
* Maintaining the inventory and informing the supervisor of stocking needs
* Cleaning equipment and assisting with the maintenance of equipment and supplies
* Performing accurate company-required recordkeeping
* Efficiently and correctly corresponding with third-party providers to obtain payments
* Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
* Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
* Following-up on orders to ensure delivery by specified dates
* Preparing receipts and shipping documents
* Performing other duties as assigned
*Minimum Qualifications (Knowledge, Skills, and Abilities)*
* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
* Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
* Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
* Excellent oral/written communication skills
* Excellent customer relationship skills
* Excellent organization skills
* Ability to multi-task
* Ability to work in a team environment and take direction from management and supervisors
* Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
Job Types: Full-time, Part-time
Pay: $13.
00 - $15.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Work setting:
* In-person
Work Location: In person
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