Insurance Customer Service Representative

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department - Assist customers with product information, order status, and general inquiries - Upsell products and services to increase sales revenue - Perform data entry and maintain accurate customer records - Communicate effectively with customers to ensure their needs are met - Make outbound calls to follow up on customer inquiries or resolve issues Skills: - Excellent phone etiquette and strong communication skills - Fluent in Spanish (bilingual) to assist Spanish-speaking customers - Ability to analyze customer needs and provide appropriate solutions - Experience in sales or upselling is a plus - Proficient in data entry and navigating computer systems - Multilingual abilities are a plus, as we serve a diverse customer base Note: This job description is not intended to be all-inclusive.
Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Job Type: Full-time Pay: $22.
00 - $26.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * New Orleans, LA 70122: Relocate before starting work (Required) Work Location: In person