Harrah’s New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans.
As a destination property in the heart of the city, Harrah’s New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests.
If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for you!
BENEFITS: Harrah’s New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere.
Our employees also enjoy exclusive benefits, such as:
FREE Employee Parking
Discounted Bus Passes
Free Employee Assistance Program
Employee Discount Program on Hotel Rooms
Fun and Free Employee Events
ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:
We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests.
Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.
MORE SPECIFICALLY YOU WILL:
Acknowledge, greet and converse with customers who approach the front desk.
Give clear directions to guests.
Complete required paperwork for various front desk transactions and input information into the computer.
Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
Check guests in and out.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Demonstrates Harrah’s Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
QUALIFICATIONS:
Must be at least 21 years of age
High School graduate or equivalent is required.
Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
Must be able to type at least 25 wpm.
Must be able to pass a simple mathematics test.
Must be able to get along well with co-workers and work as a team.
Must be able to work any day of the week and any shift.
Must present a well-groomed appearance.
PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS:
Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time.
Able to respond calmly in busy situations.
Able to tolerate area with high noise levels.
Must be able to lift up to 60 pounds.
Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
Respond to visual and aural cues.
Able to read, write and communicate directions in English clearly.
Accurately count and balance bank ($1500.
00) at the beginning and end of shift.
Process all cash and credit card transactions.
Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
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