Customer Service Representative

* Typing: 35-40WPM and 2-3 years’ experience with all Microsoft Office suite i.
e.
Excel, word, Power point etc.
* As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a centre location.
This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers.
In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
* Handling patients, referral sources, and administrative department inquires * Communicating with insurance companies and/or prior authorization requests * Entering patient information into a customer information system * Ensuring customer satisfaction and assisting them with issues/concerns related to their health * Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers * Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty * Becoming educated in qualifications of multiple insurances to ensure clean order intake Job Types: Contract, Temporary Pay: $18.
00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person