Job Description Rooms Department
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager STATUS: Non-Exempt ____________________________________________________________________________
The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.
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Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver’s license for the applicable state (property specific).
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Physical Requirements: • Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
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Mental Requirements: • Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
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PUBLIC SPACE HOUSEPERSON QUALIFICATION STANDARDS DUTIES & FUNCTIONS JOB SUMMARY Job Description Rooms Department Essential: • Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle items for “Lost and Found” according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Pick up Room Attendant’s dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urn clean and filled with sand.
Marginal: • Attend meetings/training as required by management.
• Perform other duties as requested by management.
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