*JOB TITLE:* Room Attendant
*REPORTS TO:* Executive Housekeeper / Operations Manager
*POSITION SUMMARY:*
Performs routine duties in cleaning and servicing of guest rooms under supervision of housekeeping supervisor.
Room attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards.
Additionally, maintain complete knowledge of correct maintenance and use of equipment.
*DUTIES AND RESPONSIBILITIES:*
* Enters and prepares the room for cleaning.
* Dusts the room and furniture.
* Replenishes guest room and bath supplies.
* Cleans the bathroom.
* Cleans the closet.
* Vacuums the carpet.
* Checks and secures the rooms.
* Replenish amenities according to the operational standards.
* Deliver and retrieve items on loan to guests e.
g.
iron and ironing boards
* Ensure security of guest rooms and privacy of guests
* Perform rotation cleaning duties (e.
g.
steam clean carpets, spring cleaning, deep cleaning etc.
) as required
* Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Empty trash containers and ashtrays.
* Remove all dirty terry and replace with the clean par to the designated layout.
* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
* Replace facial, toilet tissue and bathroom amenities in the correct amount and location.
* Inspect the condition of bathrobes and replace soiled/damaged ones.
* Remove dirty bed linen and make the bed with clean linen.
* Replace laundry bags and slips.
* Clean closets and door tracks on check-out rooms, removing dust and debris.
Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
* Dust and polish all furniture.
* Realign furniture to the floor plan.
* Responsible for replenishment of guest water.
* Responsible for the Hotel property in the work area.
* Attends guest calls, guest requests /guest complaints in the area assigned.
* Authorized to enter guest rooms for cleaning and providing turndown services as per requirement.
* Responsible for following the standard operating procedures.
* Responsible for achieving and exceeding the guest satisfaction score.
* Update status of rooms cleaned on assignment sheet.
* Return and restock cart at end of shift.
*PREREQUISITES:*
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Attention to detail.
Be Coachable.
*Education:*
A High School diploma is preferred.
*Experience:*
Previous hotel-related experience desired.
*Physical:*
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Job Types: Full-time, Part-time
Pay: $15.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
Work Location: In person
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